TERMS AND CONDITIONS
When requesting a refund, items must be returned in their original packaging and in an unused condition.
Used items that you have found to be faulty must be returned in a clean condition, any items deemed as unfit for return may be refused and you may be liable for any postage costs to return the item to you.
Items must be returned within 14 days of the original purchase date.
Items must be returned to Wheelhouse Bikes Ltd, and not to the manufacturer.
Where a refund is processed it will be applied to the original payment source. Please allow up to 10 working days for your refund to show in your account once it has been processed.
In the case where an item is being returned that was part of a discount or promotion and the threshold for the discount has been crossed – the discount will be deducted from your refund. For example, if the order took advantage of a special offer such as ‘Save £25 on all orders over £250’ and your return brings your overall order value to less than £250, the discount will be removed from your order. If you return an item worth £50, then your refund would be £25 (£50 minus the value of the discount, £25).
We reserve the right to reject any returned items which are not returned in accordance with our returns policy. You would be liable for the return postage of the items back to you in this instance. Our returns policy does not affect your statutory rights.
We operate an ethical, fair business and we do everything we can to ensure your experience with us is positive. We recognise that you have a great choice of stores available to you and we appreciate that you have chosen Wheelhouse Bikes. The above guidelines are our ‘Standard’ Terms and Conditions, but all cases will be considered on an individual basis and dealt with fairly and appropriately, at our discretion.